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Shipping policy

FREE SHIPPING WORLDWIDE We will ship your gems anywhere in the world for free. We will send a Shipment Confirmation email to you with estimated delivery date once your item has shipped. All orders are processed within 2 business days. For lower value items, we ship by airmail. For higher value items, at our discretion, we may ship by courier. If you would like to upgrade from airmail to courier, your shipping charge will be our cost from the courier. We are happy to quote this if you would like to consider this option. SHIPPING ADDRESS Your shipping address must match the address linked to your method of payment. We do not ship to P.O. boxes. MINIMUM ORDER Our minimum order is US$50. DUTIES/TAXES/FEES/REGULATIONS Please note that you are solely responsible for paying any applicable duties, taxes or fees and meeting your local requirements to import your items.

Refund policy

Returns Our goal is to exceed your expectations and ensure you are happy with your gemstone purchases from us. Happy customers are repeat customers and our best advertisers. If you have reached out to us and we have approved your return, please see the Shipping section below. If 30 days have gone by since your purchase and you have not notified us of any concern, unfortunately we can’t offer a refund or exchange. To be eligible for a return, your gemstone must be unused and in the same condition that you received it. Setting the gemstone, however temporarily, constitutes use. Any gemstone returned must be in the original packaging. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If your refund is approved, it will be processed within 3 business days and a credit will automatically be applied to your credit card or original method of payment. Sale items: Only regular priced items may be refunded. Sale items cannot be refunded. You are responsible for shipping costs to return your item. If you are shipping an item over $50, we recommend using a trackable shipping service and purchasing shipping insurance. Goods in transit are out of our control, so we cannot guarantee that we will receive your returned item.

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